Product and Service
Q：Is tiVukin's product vegan？
A: Yes, our products are all vegan, eco-friendly, and have zero animal testing.
Q：Is tiVukin's product safe for maternity？
A: Yes, our products are all safe to use for the expecting mom.
Q：Where can I find tiVukin？
A: A: tiVukin offers several ways to access our product and service：
Offical website： https://tivukin.com
Pinkoi： Pinkoi tiVukin
實體通路：全台實體通路合作夥伴
(*請參考「銷售據點」)
貼心提醒山友們，官網訂購記得登錄會員累積紅利點數！
Q：Is tiVukin's product available overseas？
A: Yes, we provide overseas shipping service on tiVukin's official website;If you have any concerns, please feel free to contact us via service@tivukin.com。
ORDER
Q：How can I confirm my order？
A: After the order is established, the system will send an order notification to your email.
Q: Can I cancel or modify my order？
A: Once an order has been placed, it cannot be modified, but you can cancel it before it is shipped.
Q: What kinds of payment methods does tiVukin accept？
A:
We provide various payment methods, and you can choose the following payment methods regarding your needs：
1. LINE PAY
2. Green World Technology-credit card one-time payment (Visa, MasterCard, or JCB card in Taiwan only)
3. Green World Technology- Online ATM (Taiwan only)
4. Green World Technology- Convenience store pickup with payment on delivery (Taiwan Only)
Shipment & Return Policy
Q: How much would shipping cost？
The Express delivery service is 85 NTD per order provided by Chunghwa Post Co., Ltd.
If the order amount is beyond 3,000 NTD, you will enjoy free shipping on the main island of Taiwan (temporarily, not including outlying islands).
The In-store pickup service by 7-11 and Family Mart is 100 NTD per order, and the In-store pickup service for outlying islands would be 120 NTD.
If you have a question about overseas shipping rates, please get in touch with us via service@tivukin.com.
Q: Is tiVukin provide In-store pickup service？
A: Yes！We provide In-store pickup service with 7-11 and FamilyMart on the tiVukin's website.
Q: When can I receive my order？
A: Orders placed on the main island of Taiwan and delivered via Chunghwa Post's Express delivery service will arrive in 5 - 7 working days. However, in the case of force majeure, please refer to the actual delivery time of delivery service providers.
Q: How do I return or exchange an item?
A: Beauty and skin care products are personal hygiene products. The 7-day appreciation period does not apply to opened/ damaged products. Once the products are opened, they cannot be returned or exchanged.
If you need to apply for the services, please make sure to follow our return and exchange policy to protect your rights and interests:
1. Keep the products intact, including the product body, packaging, invoices, and gifts.
2. Contact service@tivukin.com and attach your order number and product photos within the appreciation period.
3. After confirming the policy is applied, we will inform you of the detailed procedures.
※ Please note that if any of the following circumstances occur, product returns or exchanges will not be accepted:
1. The appreciation period is exceeded when the request is made.
2. The product has been opened or used.
3. The original invoices are lost.
4. Additional gifts have been opened or used.
Q: When can I get my refund？
A: Once the return policy is confirmed, we will refund within 7 - 14 working days (excluding holidays) in the following ways:
1. LINE Pay： We will issue the refund through the system. Please note that if you use LINE Pay, the entire order must be returned and refunded together.
2. Credit card, online ATM：
We will directly refund the money to the original payment account. Since each bank's settlement dates differ, please contact your bank if you have any questions about your account.
